Remote Production Support
This is one of the highly mature stuff that is ready to nearshored. When production support is offshored half way across the world, we have seen that it introduces high risk night shifts in Asian countries - grave yard shifts are usually inefficient, staffed by junior resources with limited skills (the senior resources usually want to sleep the nights!) and would you want to put your customer facing production systems and highly important data under this kind of a risk?
Indosoft offers remote production support right here from Canada, in your time zone and we currently offer up to two shifts covering up to 18 hours per day, 365 days a year. We have been offering these services successfully for the last seven years. Our range of skills include Application support, Help desk, Network and System administration, Linux configuration, maintenance and trouble-shooting and Database administration among others.
Indosoft support services are designed to fulfill and exceed the faith and expectation of our clients, when they invest in Indosoft's services at nominal costs. This support is accessible by phone, pager, and e-mail and is one of the best in the industry and covers 7days a week, 7 a.m. EST to 9 p.m. PST. In most cases, the knowledgeable and trained staff will provide immediate relief from the issue. The support is defined at the early stages of a project and an experienced team member will participate in explaining the levels of support and develop the appropriate support plan.
Over and beyond the standard support options Indosoft also offers real time remote production support. Indosoft has been providing total remote production support for Organizations and we have a very successful track record of providing production support to companies located as far away as West Coast of U.S. and Canada , for well over 4 years. Indosoft can execute custom Service Level Agreements with individual clients to cater to the organizational needs. The service level agreements will classify support issues into tiers and mandate response time and escalation procedures.
Remote Production Support Highlights
- On call support staffed 7 days a week, up to 18 hours per
day
(7 a.m. Eastern Standard Time to 10 p.m. Pacific Standard Time – 18 hrs/ day) - Service Level Agreement (Guaranteed response time aligned with your requirements)
- Software Updates
- Bug Fixes and Patches
- Remote Access Support
- Server Hardware Diagnostics and referral to hardware vendor for service
- Access to a Blog site for all customers to freely express
and exchange ideas and views on all matters
